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Terms and Conditions

 

Effective Date: 10/1/2025

By booking or participating in activities at The Vault Axe Throwing (“we,” “our,” “us”), you (“participant,” “customer,” “you”) agree to the following Terms and Conditions:


1. Participation Requirements

  • All participants must be at least 13 years old, and must accompanied by a parent/guardian if underage.
     
  • All participants must fill out a liability waiver prior to engaging in axe throwing activities.
     
  • Closed-toed shoes are required for all participants. Anyone wearing sandals, flip-flops, or open-toed shoes will not be permitted to throw.
     
  • Participants must not be under the influence of drugs, or any impairing substances while participating.
     

2. Safety Rules

  • Participants must follow all safety instructions provided by staff.
     
  • Only one person may be inside a designated throwing lane at a time, unless otherwise directed by staff.
     
  • Axes must never be thrown until the lane is clear and staff has confirmed it is safe.
     
  • Unsafe behavior (including horseplay, reckless throwing, or intentional damage to property) will result in removal without refund.
     

3. Reservations & Payments

  • Reservations are not confirmed until a confirmation email is sent by a member of The Vault staff.
     
  • Cancellations for private events must be made at least 48 hours prior to the reservation to receive a refund or credit.
     
  • No-shows or late arrivals may forfeit their booking without refund if lanes are not available.
     

4. Alcohol Policy

  • Participants consuming alcohol must do so responsibly. Staff reserves the right to refuse service or participation to anyone appearing intoxicated.
     
  • No outside alcohol is permitted unless purchased from another business within the Plaza, i.e. Springfield Beer Co.
     

5. Media & Photography

  • By participating, you grant The Vault Axe Throwing permission to use photos or videos taken during your visit for promotional purposes, unless you notify staff in writing prior to participation.
     

6. Limitation of Liability

  • The Vault Axe Throwing is not responsible for personal property loss, damage, or theft.
     
  • Participation is at your own risk. By entering the premises, you acknowledge the inherent risks of axe throwing.
     

7. Right to Refuse Service

  • The Vault Axe Throwing reserves the right to deny entry or remove any participant for unsafe, disruptive, or disrespectful behavior.
     

8. Agreement

By booking, signing a waiver, or participating in activities at The Vault Axe Throwing, you confirm that you have read, understood, and agreed to these Terms & Conditions.

Return and Refund Policy

 

Effective Date: 10/1/2025

At The Vault Axe Throwing, all sales are considered final. By booking a session or event, you acknowledge and agree to the following terms:

1. Reservations & Payments

  • Full payment (or deposit, if applicable) is required at the time of booking to secure your reservation.
     
  • Payments are non-refundable without written communication with management.
     

2. Cancellations & Refunds

  • We do not issue refunds for cancellations, no-shows, or unused reservations.
     
  • Cancellations made at least 48 hours in advance may be eligible for a one-time reschedule, at management’s discretion.
     
  • Cancellations made within 48 hours of the reservation are non-refundable and non-transferable.
     

3. No-Shows & Late Arrivals

  • Participants who do not arrive for their scheduled reservation (“no-shows”) will forfeit their booking should no alternate timeslots be available on their selected date.
     
  • Groups arriving more than 15 minutes late may be asked to reschedule depending on lane availability.
     

4. Special Events & Group Bookings

  • Private events, parties, or group bookings may require advance payment. 
  • These may only be rescheduled once with at least 7 days notice.
     

5. Gift Cards & Vouchers

  • Gift cards and promotional vouchers are final sale, non-refundable, and not redeemable for cash.
     
  • They must be used before the stated expiration date and are valid only for axe throwing services.
     

6. Management Rights

The Vault Axe Throwing reserves the right to make case-by-case exceptions at management’s sole discretion. However, customers should assume all sales are final.

7. Contact Us

For questions regarding this policy, contact us at:
thevaultaxethrowing@gmail.com


Copyright © 2022 The Vault Axe Throwing & VR Escape Room - All Rights Reserved.

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